Privacy Policy

We are bound by new sections of the Commonwealth Privacy Act 1988, which requires medical practitioners and practices to obtain consent from their patients/clients to collect, use and disclose that client’s personal information.

Collection of Personal Information

This means we will collect information that is necessary to properly advise and treat you. Such necessary information may include:

  • full medical history;
  • family medical history;
  • contact details;
  • medicare/private health fund details;
  • genetic information; and
  • billing/account details.

The information will normally be collected directly from you. There may be occasions when we will need to obtain information from other sources, for example:

  • other medical practitioners, such as former GPs and specialists;
  • other health care providers, such as physiotherapists, occupational therapists, psychologists, pharmacists, dentists, nurses; and
  • hospitals and Day Surgery Units.

Both our practice staff and the medical practitioners may participate in the collection of this information.

Use & Disclosure of Personal Information

With your consent, the practice staff will use and disclose your information for purposes such as:

  • account keeping and billing purposes;
  • referral to another medical practitioner or health care provider;
  • sending of specimens, such as blood samples for analysis;
  • referral to a hospital for treatment and/or advice;
  • advice on treatment options;
  • the management of our practice;
  • quality assurance, practice accreditation and complaint handling;
  • to meet our obligations of notification to our medical defence organisations or insurers;
  • to prevent or lessen a serious threat to an individual’s life, health or safety;
  • where legally required to do so, such as producing records to court or the notification of diagnosis of certain communicable diseases;
  • ongoing contact, such as newsletters and promotional flyers; and
  • research purposes.
Access to Personal Information

You are entitled to access your own health records at any time convenient to both yourself and the practice. Access can be denied where:

  • to provide access would create a serious threat to life or health;
  • there is legal impediment to access;
  • the access would unreasonably impact on the privacy of another;
  • your request is frivolous;
  • the information relates to anticipated or actual legal proceedings and you would not be entitled to access the information in those proceedings; and
  • in the interests of national security.

We ask that, where possible, your request be in writing. We may impose a charge for photocopying or for staff time involved in processing your request. Where you dispute the accuracy of the information we have recorded you are entitled to correct that information. It is our practice policy that we will take all steps to record all of your corrections and place them with your file, but will not erase the original record.

How to Contact Us

If you have any questions in relation to privacy, please contact us.

Alternatively, you can write to us at:

Optimum Health and Management Services
Suite 40, 4 Ventnor Avenue